UK INDUSTRIAL GENERATOR MANUFACTURER
24/7 SERVICE SUPPORT • +44 333 222 4368 • info@lance-power.com
SERVICE & SUPPORT
KEEP THE SYSTEM READY FOR THE MOMENT IT IS NEEDED
Planned maintenance, technical support, load testing and genuine parts shaped around the equipment, duty and practical needs of your site.
DISCUSS YOUR REQUIREMENTS ↗
SERVICE & SUPPORT
KEEP THE SYSTEM READY FOR THE MOMENT IT IS NEEDED
Planned maintenance, technical support, load testing and genuine parts shaped around the equipment, duty and practical needs of your site.
DISCUSS YOUR REQUIREMENTS ↗
SUPPORT THROUGHOUT THE LIFECYCLE
SUPPORT THROUGHOUT THE LIFECYCLE
START WITH THE EQUIPMENT AND THE ROLE IT PERFORMS
START WITH THE EQUIPMENT AND THE ROLE IT PERFORMS
The make, model, rating, service history, operating hours and site access all shape the right support. If records are incomplete, identification-plate photographs and a clear description of known issues give the team a practical starting point.
The make, model, rating, service history, operating hours and site access all shape the right support. If records are incomplete, identification-plate photographs and a clear description of known issues give the team a practical starting point.
PLANNED SERVICING
PLANNED SERVICING
Routine checks, scheduled parts and reporting aligned with equipment and operating hours.
Routine checks, scheduled parts and reporting aligned with equipment and operating hours.
LOAD BANK TESTING
LOAD BANK TESTING
Controlled performance assessment for maintenance, commissioning or fault investigation.
Controlled performance assessment for maintenance, commissioning or fault investigation.
TECHNICAL SUPPORT
TECHNICAL SUPPORT
Practical diagnosis and next-step guidance based on alarms, symptoms and system information.
Practical diagnosis and next-step guidance based on alarms, symptoms and system information.
GENUINE PARTS
GENUINE PARTS
OEM-approved parts and service kits checked against accurate equipment identification.
OEM-approved parts and service kits checked against accurate equipment identification.
A USEFUL SERVICE ENQUIRY
A USEFUL SERVICE ENQUIRY
SEND DETAILS THAT HELP US ACT FASTER
SEND DETAILS THAT HELP US ACT FASTER
Include the site, generator make and model, rating, serial numbers, operating hours, service records and access restrictions. For a fault, add alarm information, symptoms and any recent work. For a service contract, set out the equipment covered, visit windows, reporting and support expectations.
Include the site, generator make and model, rating, serial numbers, operating hours, service records and access restrictions. For a fault, add alarm information, symptoms and any recent work. For a service contract, set out the equipment covered, visit windows, reporting and support expectations.
PLANNED SUPPORT
PLANNED SUPPORT
Build servicing, testing and reporting around manufacturer guidance, operating hours, site risk and the generator’s role.
Build servicing, testing and reporting around manufacturer guidance, operating hours, site risk and the generator’s role.
RESPONSIVE SUPPORT
RESPONSIVE SUPPORT
Give the team accurate equipment details, alarms and symptoms so the first conversation can focus on the right next step.
Give the team accurate equipment details, alarms and symptoms so the first conversation can focus on the right next step.
PAGE-SPECIFIC FAQS
PAGE-SPECIFIC FAQS
USEFUL ANSWERS BEFORE YOU SPECIFY
USEFUL ANSWERS BEFORE YOU SPECIFY
These questions reflect the decisions most often raised for this product or service.
These questions reflect the decisions most often raised for this product or service.
How often should a generator be serviced?
How often should a generator be serviced?
The interval depends on the equipment, operating hours, duty and manufacturer recommendations. Use the actual installation rather than one generic schedule.
The interval depends on the equipment, operating hours, duty and manufacturer recommendations. Use the actual installation rather than one generic schedule.
Can servicing and load testing be planned together?
Can servicing and load testing be planned together?
Yes. They answer different questions, so a maintenance plan can include both condition checks and performance assessment under load.
Yes. They answer different questions, so a maintenance plan can include both condition checks and performance assessment under load.
Can you supply parts as well as service support?
Can you supply parts as well as service support?
Yes. Lance Power supplies genuine replacement parts and service kits. Accurate make, model and serial information is needed to confirm compatibility.
Yes. Lance Power supplies genuine replacement parts and service kits. Accurate make, model and serial information is needed to confirm compatibility.
SEND YOUR EQUIPMENT DETAILS AND SUPPORT REQUIREMENT
SEND YOUR EQUIPMENT DETAILS AND SUPPORT REQUIREMENT
START A CONVERSATION ↗